AI reply suggestions for customer requests.
Your team answers customer requests with AI suggestions from a sidebar in Zendesk or a similar program. Every suggestion names its source, and a person sends the reply.
A use case shown with sample data.
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Sample data
#48213 · today, 07:42
Error E-214, house not heating
Ms Muster · end customer
Our heat pump shows error E-214 and it is not getting warm. Device WP 9 Aero. What now?
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How much manual work is in it for you?
What could be automated at your company?
- You answer five short questions about your business
- An AI compares your answers with around 140 typical automations
- Suggestions that fit your company usually appear in under a minute
How it is built.
How it often runs today
Many requests are about the same errors. The answer is in a manual, an old request or the heads of a few colleagues, and whoever replies pieces it together.
What the software does
A sidebar sits next to the request. In it, the software checks device and warranty, finds similar cases and writes a draft reply with its source. Your team moves the draft into the reply field, edits it if needed and sends it.
Typical software
- Zendesk on the Professional plan or higher, or a similar program for customer requests
- Manuals, for example in Confluence
- Business software with devices and warranty
Product names are trademarks of their respective owners. We are not a partner of these companies.
Before and after
Today · by hand
- Read the request, work out device and error
- Check the warranty in the business software
- Search manuals and old requests
- Write the reply
- Sort the request and set its priority
With software
- Request arrives, as before Software
- Recognise device, error, warranty and priority AI
- Find similar cases and the right page in the manual AI
- Write a draft reply, with source AI
- Your team checks, edits and sends Person
What it is made of
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Sidebar in the program you already use
The suggestions appear to the right of the request, in the program your team already works in. On smaller Zendesk plans, the software adds the draft to the request as an internal note that only your team can see.
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All the knowledge in one place
We gather manuals and solved requests in one place, in the EU or on your own server, and fetch the latest version every night. We only read the sections you give us access to. If you like, the AI also writes its drafts in a data centre in the EU.
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Replies with sources
Every suggestion names the manual page or earlier request it is based on. If the AI finds nothing that fits, it says so.
Common questions
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Does the AI send replies by itself?
No. It writes a draft in the sidebar. Your team moves it into the reply field, edits it if needed and sends it.
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What are the suggestions based on?
Your manuals and solved requests. The sidebar shows the source, such as “Service manual WP 9, p. 42”. If the AI finds nothing that fits, it says so.
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Which Zendesk plan do we need?
Professional or higher for the sidebar. On smaller plans, the draft appears as an internal note on the request. A similar program for customer requests works too.